# Customer stories

## See how IT & HR teams use Rezolve.ai to resolve tickets autonomously

Real service desks, real numbers, from first deployment to autonomous resolution.

### Featured story

**JLL puts “Ask Ethics” in front of ~100,000 employees with Rezolve.ai**  
“We rolled out this platform, Ask Ethics, with Rezolve.ai and it is already making waves across JLL. We are talking about a hundred thousand employees benefitting from this right now.” **: Pinak Dash, Executive Director, Technology, JLL**

- ~100,000 employees benefitting today  
- 80+ countries  
- Fortune 500 enterprise scale  
[Read the story →](/content/case-studies/jll-ask-ethics/index.html)

### Industry
- All  
- Consumer goods  
- Manufacturing  
- Construction  
- Financial services  
- Public sector  
- Energy  
- Healthcare  
- Hospitality  
- Commercial real estate

### Use case
- All  
- IT + HR Service Desk  
- Knowledge management  
- IT service desk  
- HR & employee support  
- Ethics & compliance

### All 10 stories

1. **Fortune 50 Consumer Goods Company**  
   - 120,000+ employees & contractors supported  
   - **Fortune 50 consumer goods company: Elevating employee support with agentic AI**  
   - Consumer goods manufacturing · IT + HR Service Desk  
   [Read the story →](/content/case-studies/elevating-employee-support-agentic-ai/index.html)

2. **Harkins Builders**  
   - Construction firm operating since 1965  
   - **Harkins Builders puts six decades of construction knowledge to work with “Harvie,” built on Rezolve.ai**  
   - Construction · Knowledge management  
   [Read the story →](/content/case-studies/harkins-builders/index.html)

3.   
   - 4 months to auto-resolving repetitive issues  
   - **Patelco Credit Union auto-resolves repetitive IT issues within four months with Rezolve.ai**  
   - Financial services · IT service desk  
   [Read the story →](/content/case-studies/patelco-credit-union/index.html)

4.   
   - 24/7 coverage for frontline shifts  
   - **AC Transit covers the hours the IT office can’t with “IT Aimee,” built on Rezolve.ai**  
   - Public sector · IT service desk  
   [Read the story →](/content/case-studies/ac-transit/index.html)

5.   
   - 24/7 IT support across every time zone  
   - **BW Offshore brings 24/7 IT support to 890 people across 5 global regions with Rezolve.ai**  
   - Energy · IT service desk  
   [Read the story →](/content/case-studies/bw-offshore/index.html)

6.   
   - 1,000+ employees supported in Teams  
   - **Gesa Credit Union makes Rezolve.ai the default IT support channel for 1,000+ employees**  
   - Financial services · IT service desk  
   [Read the story →](/content/case-studies/gesa-credit-union/index.html)

7.   
   - ~4 days → ~10 min average resolution time  
   - **MyEyeDr cuts average resolution from ~4 days to ~10 minutes with Rezolve.ai**  
   - Healthcare · IT service desk  
   [Read the story →](/content/case-studies/myeyedr/index.html)

8.   
   - 90% → 10% after-hours IT support dependency  
   - **Black Angus Steakhouse cuts after-hours IT dependency from 90% to 10% with Rezolve.ai**  
   - Hospitality · IT service desk  
   [Read the story →](/content/case-studies/black-angus-steakhouse/index.html)

9.   
   - ~30 sec to an HR answer  
   - **TotalEnergies Denmark answers HR questions in ~30 seconds with “Robin,” built on Rezolve.ai**  
   - Energy · HR & employee support  
   [Read the story →](/content/case-studies/totalenergies-denmark/index.html)

### On the record
- 10 stories with a name on them  
- 8 industries  
- 9 named bots: Robin, Stuart, Wilson, Clover…

### Become the next story →  
See what an agentic AI service desk could do for your ticket queue.