Reports

Benchmark data and research on agentic AI adoption in IT and HR service delivery, free to download.

[Free report **Stay Ahead of the Agentic AI Curve with Our 2026 Report** \
AI Trends in IT Support in 2026: Data, Adoption & Enterprise AI Maturity Report. \
Get the free report →](/content/reports/agenticai-curve-with-our-2026-report/index.html) [Free report **The 2026 Agentic AI Benchmark for IT Service Management** \
Observed data from hundreds of service desks, gathered across 9+ years, on which tickets actually automate. \
Get the free report →](/content/reports/the-2026-agentic-ai-benchmark-for-it-service-management/index.html)