Act 1 · Resolve the tickets that never happen: Most of your queue disappears.

Sidekick answers and executes on every channel your people already use: grounded only in knowledge you approve, with Rezolve VoiceIQ on the phones and every decision reviewable in the glass-box Explainability view.

Sidekick · Conversational AI Assistant: The AI your employees actually talk to.

Sidekick is the agentic AI front door to the service desk. It answers questions from your knowledge and executes IT automations (reset a password, unlock an account, provision software, onboard a hire), so the request is done, not just answered, and never becomes a ticket for your team.

Multimodal AI help desk on every channel your people already use.

Supported Channels

• Microsoft Teams: The desk lives where they already work, no new app to adopt.
• Slack: Ask in any channel or DM: no portal, no login.
• Email: Email the desk: auto-triaged and answered, no form.
• Mobile app: Self-service in their pocket, the frontline isn’t chained to a desktop.
• Embedded web chat: Drops into any portal, meet people where they already land.
• Voice: Call in and Rezolve VoiceIQ resolves it, even the people who’ll never open a chat window.

Governed & reviewable. Every Sidekick conversation, answer and executed action is captured: open any one in the glass-box Explainability view, so you can defend an autonomous action to an auditor or a skeptical stakeholder instead of reconstructing it after the fact.

Explainable AI · interactive: Open the box. See every decision.

This is how you govern and review everything Sidekick does: the real glass-box view from the console, rebuilt so you can click through it. Take one IT question: why does Excel keep freezing?, and follow exactly how the agents understood it, routed it, searched your knowledge, and grounded the answer.

Sample User Query

User Query: It keeps freezing when I try to open an Excel spreadsheet

Response

When your computer freezes while opening an Excel spreadsheet, it can be frustrating, but there are some safe and simple things you can check that often resolve the problem:

1. Check if the file is locked. Excel files can be locked for editing if they’re already open on another device or didn’t close properly. Make sure the file is closed everywhere else and give it a minute before trying again.
2. Try Safe Mode in Excel. Running Excel in safe mode starts it without extra add-ins or custom settings, which can sometimes cause issues.
3. Look for add-in problems. If Excel works in safe mode, an add-in may be the culprit. Turn add-ins off from Excel’s menu to see if the freezing stops: just a few clicks, no technical skills required.

Rezolve VoiceIQ · Intelligent Voice AI: Pick up the phone. It just gets handled.

A conversational voice layer that answers every call 24/7, resolves the issue on the line (password resets, ticket logging, status checks), and warm-transfers to a person with full context when human expertise is needed.

Straight answers: Resolving requests before they’re tickets, the specifics.

• What is Agentic Sidekick, and how is it different from a chatbot? A chatbot points employees to an article. Agentic Sidekick answers from your approved knowledge and then executes the fix, such as resetting a password, unlocking an account, provisioning software or onboarding a new hire.
• Which channels does Agentic Sidekick work on? Microsoft Teams, Slack, email, the mobile app, embedded web chat and voice.
• How does Rezolve.ai prevent AI hallucinations in employee answers? Every answer is grounded only in sources you approve: your knowledge bases and the specific websites you choose.
• What is Explainable AI in an AI service desk? Explainable AI is a glass-box record of every decision the AI makes.
• What can Rezolve VoiceIQ handle on a phone call? Rezolve VoiceIQ answers every call 24/7 in real-time, natural conversation, with no IVR menu.

Ready when you are: Start resolving tickets autonomously.

Trusted from JLL’s ~100,000-employee Ask Ethics rollout to TotalEnergies Denmark, Gesa Credit Union and Black Angus Steakhouse.