Works with ServiceNow · Freshservice · Jira Service Management: Keep your ITSM. Add the AI.

Rezolve.ai runs its agentic service desk on the system of record you already have. Employees ask in Teams or Slack and the request lands as a native record in your platform; agents get AI inside every ticket; every autonomous action is approval-gated and audited. No rip-and-replace. No shadow queue.

~70% of requests resolved before they’re ever tickets, on the desk you already run

✓ ServiceNow: assistant embedded in every ticket, catalog, knowledge, actions ✓ Freshservice: catalog, knowledge answers & governed actions out of the box ✓ Jira Service Management: requests, incidents, approvals & SLAs out of the box

Conversational service catalog · Native records: Asked in Teams. Filed in your ITSM.

Sidekick gathers what the catalog item needs (conversationally, where your people already work), then creates the request in your platform, not in a parallel queue. Approvals, stages and fulfillment run exactly as your admins built them. Press replay to watch it land.

Microsoft Teams · Sidekick

Employee · 12:00 PM

I need an email alias set up for my team

Sidekick

I can help you request an email alias for your team. What’s the preferred alias — for example, teamname@yourcompany.com?

goodteam@yourcompany.com

Sidekick

Thanks. Could you give me the business justification for the alias?

we’re creating a new social club

Sidekick

Your request has been submitted. Reference number: REQ0010004.

Created in your ServiceNow instance · opened by Rezolve Integration

Request · REQ0010004 | Opened 2026-07-15 09:04:13 | Due date 2026-07-24 09:04:13 | Approval Approved | Request state Approved | Requested item RITM0010004 — Request email alias · Qty 1 · fulfillment stages running

Field changes · Impact 3 — Low · Priority 4 — Low · State Open — logged to the request’s own audit history

No shadow queue. Rezolve.ai doesn’t copy your tickets into another system. It acts on your platform’s own records over out-of-the-box MCP tools, and every tool call passes an allow · ask · approve · deny gate first.

Ask AI Assistant · interactive: An assistant in every ticket that does more than advise.

Inside every ServiceNow incident, agents can ask about the ticket, then have the assistant act on it: post the work note, update the fields, close with a resolution code. Try it: each action lands in the platform’s own activity stream, attributable and reviewable.

your-instance.service-now.com · Incident INC0000060, Ask AI Assistant

Agent

what is the status of this ticket

Ask AI Assistant

INC0000060 is In Progress, assigned to David Loo (Network group), priority 3 — Moderate. Latest work note: not currently a major incident given moderate priority and medium impact.

Activity stream Work notes 2026-07-14 13:50:00

Conversation summary: confirmed this is not currently a major incident based on its moderate priority, medium impact and urgency. Will reassess if impact increases or more users are affected.

Field changes 2026-07-14 13:40:57

Incident state In Progress was Closed Work note Reopening this incident per user request.

Governed by default: Autonomy your change board can sign off.

Working on someone else’s system of record raises the bar for governance. Every tool that can touch your platform carries a gate before it runs, and every action is attributable after it lands.

• allow: Runs without asking, reserved for low-risk reads.
• ask: Confirms in-session before the tool runs.
• approve: A named approver signs off before it touches a record.
• deny: Uncallable by any agent, full stop.

Out-of-the-box MCP tools

ServiceNow, Freshservice and Jira Service Management ship pre-connected: knowledge answering, conversational catalog and Agent Studio automations run on your instance from day one.

Gates any agent can tighten

Each tool’s default gate can be overridden per agent with named approvers, the close-ticket tool can ask in one workflow and require sign-off in another.

Audited in both systems

Actions land as native work notes and field history in your platform, and every decision opens in the glass-box Explainability view on ours.

Live in weeks, not quarters

Initial rollout typically runs 4–6 weeks: start by augmenting the desk you already run, then expand at your own pace.

Named proof · On the desk they already ran: Augmentation that shows up in the numbers.

These teams kept their existing ticketing systems. The AI layer went on top, and the queue got smaller anyway.

~4 days → ~10 min

Resolution time · MyEyeDr, running Rezolve.ai over BMC Helix

Augment, not replace

MyEyeDr kept BMC Helix. The queue shrank anyway.

Rezolve.ai went in over the ticketing and knowledge MyEyeDr already ran, BMC Helix and Confluence, across 30 departments. “We have about 30% of our issues now that don’t even get a ticket. Which is huge.” Lyle Florence, Sr. Manager, IT Operations & Support

Gesa Credit Union · IT

• 1,000+ employees

“Our vision was to modernize employee support with automation and AI, Rezolve.ai made that vision real.” Andrew Chung · CIO · Gesa Credit Union

Across deployments

• 60–80% Ticket deflection and autonomous resolution for common ticket types, wherever the system of record lives.

Rated by the teams who run it

• 4.8/5 on G2 High Performer, Spring 2025

Straight answers: Working with your ITSM, the specifics.

Does Rezolve.ai work with ServiceNow? Yes, out of the box. Rezolve Assistant embeds in every ServiceNow incident and request with AI summary, ticket health, escalation detection, sentiment and suggested actions, plus an assistant that acts on the ticket.

Does Rezolve.ai work with Freshservice and Jira Service Management? Yes: both are supported out of the box through the same governed MCP tool layer: knowledge answering, conversational service catalog and Agent Studio automations that read and act on your instance’s own tickets, requests and approvals.

Where do AI actions actually happen, in our ITSM or in Rezolve.ai? On your platform’s records. Requests are created, work notes posted, fields updated and tickets closed natively in ServiceNow, Freshservice or Jira Service Management: visible in your audit history, with the full decision trail also available in Rezolve.ai’s Explainability view.

Do we have to replace our ITSM to use Rezolve.ai? No. Most teams start by augmenting the desk they already have, typical initial rollout is 4–6 weeks. If you later decide to consolidate, the same platform offers a complete AI-first system of record with ITSM practices, assets and CMDB.

Ready when you are: Start resolving tickets autonomously.

Trusted from JLL’s ~100,000-employee Ask Ethics rollout to TotalEnergies Denmark, Gesa Credit Union and Black Angus Steakhouse, and rated 4.8/5 on G2.